We want you to feel confident buying with us.
If you have any queries about your product or wish to exchange or refund it.
Please get in touch with us at support@thisone.com
We will always do our best to help.
Personalised items can only be exchanged or refunded if they are faulty. To complete your return, we need your order number.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will then process your refund within 3 working days.
Our return address is
TOI 17 Erskine Hill, London, NW11 6EY
You will be responsible for paying for your own shipping costs for returning your item. If the item is faulty we will also refund the delivery cos
