Frequently Asked Questions

How are they printed?

All of our clothing is printed using sustainable and toxin-free Greenprinted™️ technology. This is a process that uses 95% less water than conventional printing, uses no nasty chemicals and is powered by renewable energy. 

How are TOI clothes environmentally friendly?

In our mission to achieve style and sustainability, we have made sure that all of our garments are ethically and transparently sourced. Our garments are made from different materials and you can find a full product description on each product page. 

Why are your clothes made to order?

This One Is proud to use technology to create a sustainable supply chain. By using technologies such as Greenprinting™️ and other on-demand production that happens when the product is ordered, our customers are able to order and receive the item they want, when they want it and how they want it.  The environmental footprint of our production system is reduced and the ability to meet consumer demand is heightened.

Is your packaging Sustainable?

We have made sure that every part of This One Is is sustainable and ethical, and this includes our packaging. 

We send our garments in Kraft boxes which are made from 100% recycled materials as well as being biodegradable, compostable and recyclable. 

Our clothing is carefully wrapped in eco-friendly tissue paper which is made from 99% recycled pulp fibres. The paper is recyclable, vegan and PH neutral. 

Our packaging is decorated using our TOI stickers which are 100% recyclable and compostable. They are made from sustainably sourced uncoated white paper and our logo is printed using water-based inks. 

Washing Instructions?

You can see the washing description for each individual item on the product page. 

What size shall I buy?

Our sizing can vary depending on the item. Please look on the product page for more information.

How do I place an order?

Browse our products and place items into your basket. You can then proceed to checkout where you can either checkout as a guest or create an account for future orders. 

What payment methods can I use?

This One Is accepts Visa, Visa Debit, Visa Electron, Visa Purchasing, MasterCard, MasterCard Debit and Maestro. We also accept secure payments via PayPal.

What are your shipping costs?

Postage and packaging is £5 for UK deliveries. Rates for international delivery are shown when you check out. Delivery is free for orders over £50.

All items are made to order. We aim to send your item out in 2/3 working days, but please allow 7 days for the arrival of your item. 

You can email at any time to find out the progress of your order. 

Do you accept returns?

We want you to feel confident buying with us. 

If you have any queries about your product or wish to exchange or refund it please get in touch with us at

Our return address is: 

TOI, 17 Erskine Hill, London, NW11 6EY

You will be responsible for your own shipping costs for returning your item. If the item is faulty we will also refund the delivery cost. 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will then process your refund within 3 working days. 

How do I cancel an order?

Please contact All of our products are made to order so if the item has not already been made then we will do our best to assist you. 

Is my package insured?

All deliveries are insured against loss, accidental damage and theft while in transit.