Delivery and Returns

Delivery

Postage and packaging is £3.50 for UK and various different rates for international which you will see when you check out. Items are sent out via Royal Mail first class signed for.

How long will your item take to arrive?

Most items are made to order . We aim to send your item out in 3-5 working days, and please allow 7 days for arrival of your item. And please note during exceptionally busy times and during the pandemic dispatch times can sometimes be a little longer.

To check the progress of your order email support@thisoneis.com 

Returns

We want you to feel confident buying with us.

Please get in touch with us at support@thisoneis.com if you have any queries about your product or wish to exchange or refund it. We will always do our best to help.

To complete your return, we require a receipt or proof of purchase and the items must returned in there original condition with 14 days of dispatch. 

Items personalised with names or monograms can only be exchanged or refunded if they are faulty. 

Refunds

Once your return is received and checked, we will send you an email to notify you that we have received your returned item.  We will then process your refund within 3 working days.

Our return address is
This one is 

Unit 9 Wheelforge Way, Manchester, M17 1EH