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Delivery and Returns

Delivery

Postage and packaging is £3.50 for UK and various different rates for international which you will see when you check out. Items are sent out via Royal Mail first class signed for.

How long will your item take to arrive?

All of our items are made to order . We aim to send your item out in 3-4 working days, and please allow 10 days for arrival of your item. And please note during exceptionally busy times and during the pandemic dispatch times can sometimes be a little longer.

To check the progress of your order email support@thisoneis.com 

Returns

We want you to feel confident buying with us.

Please get in touch with us at support@thisoneis.com if you have any queries about your product or wish to exchange or refund it. All of our products are made to order. Therefore, we can only offer an exchange or refund if the item is faulty. 

To complete your return, we require a receipt or proof of purchase and the items must returned in their original condition with 14 days of dispatch. 

 

Refunds

Once your return is received and checked, we will send you an email to notify you that we have received your returned item.  We will then process your refund within 3 working days.

Our return address is:

This One Is

17 Erskine Hill, London, NW11 6EY